Shipping policy
Global Logistics & Fulfillment
Direct from Source: Herbuno (Gausyn Global) is a primary supply partner for botanical extracts. We source directly from cGMP, FSSC and HACCP-compliant facilities in India, ensuring industrial-grade quality without middlemen.
Shipping & Transit Times: We ship to 50+ countries including the USA, Canada, and the EU.
Processing Time
Processing time depends on the form of the product. It is the time from cleared payment to dispatch, and is separate from transit time.
| Product form | Processing time before dispatch |
|---|---|
| Powders and dry goods | 2–3 business days |
| Liquids | 7 business days |
| Bulk orders requiring fresh-batch production (typically 50 kg and above) | Up to 10 business days |
Liquids take longer because each batch is filled, sealed, leak-tested and packed to air-freight specification before release.
Mixed orders: Where an order contains both powders and liquids, the whole order is dispatched together on the longer timeline. If you need the powders shipped first, email us at hello@herbuno.com before dispatch and we will split the shipment — additional freight charges apply to the second parcel.
Fresh-batch production is not added to the figures above; the 10 business day timeline replaces them. If your order requires fresh-batch production, we will confirm the timeline by email after your order is placed.
Transit Time
| Destination | Transit time after dispatch |
|---|---|
| International (Air Express — DHL / FedEx / UPS) | 4–6 business days |
| Domestic (India) | 3–4 business days |
Total Expected Timelines
| Order type | International | Domestic (India) |
|---|---|---|
| Powders | 6–9 business days | 5–7 business days |
| Liquids | 11–13 business days | 10–11 business days |
| Fresh-batch production (50 kg+) | 14–16 business days | 13–14 business days |
All timelines exclude weekends and public holidays, and run from the date payment clears.
Customs & Documentation: Every shipment includes a batch-specific CoA, MSDS, and full export documentation for seamless customs clearance.
Domestic (India)
Standard shipping across India.
- Processing time: as per the table above — 2–3 business days for powders, 7 business days for liquids.
- Transit time: 3–4 business days.
International (Export — Including USA)
All international orders, including orders shipped to the United States, are fulfilled and dispatched from our fulfillment centre in India. Herbuno.com does not operate domestic warehouses outside India at this time.
Herbuno.com is not liable for products that are restricted or require special clearance in your country. We strongly recommend checking with your local customs authorities before placing an order to ensure your selected items and quantities can be legally imported without additional permits or prescriptions.
If your package is refused — either by you or by your country's customs authorities — any return shipping fees or charges imposed by the carrier will be deducted from your refund. Please note that original shipping costs are non-refundable.
Orders that are abandoned due to customs issues, lack of required documentation (such as import permits or prescriptions), refusal to pay duties or taxes, or bans imposed by your country will not be eligible for a refund.
Shipping rates are calculated at checkout based on weight and destination.
Import duties, VAT/GST and any carrier clearance fees are payable by the consignee on delivery, unless otherwise stated during checkout.
Order Confirmation & Tracking
You will receive a confirmation email after placing your order. If you don't see it, please check your spam folder or contact us.
Once your package is shipped, you will receive a shipping confirmation email with tracking information. Use the tracking number provided to monitor the status of your order.
If you have not received your package within 10 business days of the shipping confirmation, please contact us at hello@herbuno.com with your order details and we will investigate.
For any questions or concerns before shipping, reach out to us at hello@herbuno.com. Unfortunately, we cannot assist with changes once your package has shipped.
Damaged or Short Shipments
All transit damage, tampering, leakage and shortage claims are governed by our Return and Refund Policy, which requires a continuous, unedited unboxing video recorded at first opening and submitted to hello@herbuno.com within 24 hours of delivery. Please review that policy before opening your shipment.
We're here to help. For any further assistance or inquiries, feel free to reach out at hello@herbuno.com.
Direct from Source: Herbuno (Gausyn Global) is a primary supply partner for botanical extracts. We source directly from cGMP, FSSC and HACCP-compliant facilities in India, ensuring industrial-grade quality without middlemen.
Shipping & Transit Times: We ship to 50+ countries including the USA, Canada, and the EU.
-
Processing: Orders are dispatched within 48–72 hours from stock. Bulk orders requiring fresh-batch production (typically 50 kg and above) require up to 10 working days before dispatch. If your order requires fresh-batch production, we will confirm the timeline by email after your order is placed.
-
Transit Time: 4–6 business days via Air Express (DHL/FedEx/UPS).
Customs & Documentation: Every shipment includes a batch-specific CoA, MSDS, and full export documentation for seamless customs clearance.
DOMESTIC (India)
Standard Shipping across India
Processing time : 1-2 Days
Delivery Time: 3-4 Working days
INTERNATIONAL (Export - Including USA)
All international orders, including orders shipped to the United States, are fulfilled and dispatched from our fulfillment center in India.
Herbuno.com does not operate domestic warehouses outside India at this time.
Herbuno.com is not liable for products that are restricted or require special clearance in your country. We strongly recommend checking with your local customs authorities before placing an order to ensure your selected items and quantities can be legally imported without additional permits or prescriptions.
If your package is refused—either by you or by your country’s customs authorities—any return shipping fees or charges imposed by the carrier will be deducted from your refund. Please note that original shipping costs are non-refundable.
Orders that are abandoned due to customs issues, lack of required documentation (such as import permits or prescriptions), refusal to pay duties or taxes, or bans imposed by your country will not be eligible for a refund.
Shipping rates are calculated at checkout based on weight and destination.
Import duties, VAT/GST and any carrier clearance fees are payable by the consignee on delivery, unless otherwise stated during checkout.
All orders are processed within 1-2 business days (excluding weekends and holidays) once payment is received.
You will receive a confirmation email after placing your order. If you don’t see it, please check your spam folder or contact us.
Once your package is shipped, you will receive a shipping confirmation email with tracking information.
For any questions or concerns before shipping, reach out to us at hello@herbuno.com. Unfortunately, we cannot assist with changes once your package has shipped.
Estimated Delivery Time
- Delivery times vary by location. However, you can expect your package to arrive within 4-6 business days from order placement.
How to Track Your Order?
- You’ll receive an email with tracking details once your order is shipped.
- Use the tracking number provided to monitor the status of your order.
- If you don’t receive your package within 8 to 12 working days after the shipping confirmation, please contact us at hello@herbuno.com with your order details, and we’ll investigate.
Damaged or short shipments: All transit damage, tampering, leakage and shortage claims are governed by our Return and Refund Policy, which requires a continuous, unedited unboxing video recorded at first opening and submitted to hello@herbuno.com within 24 hours of delivery. Please review that policy before opening your shipment.
We’re here to help! For any further assistance or inquiries, feel free to reach out at hello@herbuno.com.